Refund Policy
1. Refund and Cancellation Policy
Our refund policy is valid for a period of 30 calendar days from the date of the purchase. If you have received your order and are not satisfied for any reason, you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we cannot, unfortunately, offer you a refund. Please read the requirements listed for a refund below.
2. Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be in original packaging
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, less the cost of shipping.
3. Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Without the aforementioned proof of purchase, we will not issue a refund. We will accept the invoice generated by our purchase system as valid proof of purchase.
Please Note: we do not accept returns if the item has been purchased at a retailer or through a reseller (even if they are approved) and has not been purchased on our website (www.nutratrek.com).
4. Sale and clearance items
Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned. This also includes if coupons or vouchers have been used to purchase items.
5. Order cancellations
If you require cancellation of an order which has already been placed you can do this before the item is shipped. If there are issues with cancelling an order please contact us using the details below. Occasionally, orders or parts of an order are canceled by our system for various reasons. Some reasons for cancellation are:
- Item(s) not available.
- Difficulty in processing payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
- Canceled due to a customer request.
6. Returning items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 4216 Las Brisas Drive, Irving, Texas. 75038. You will be responsible for paying for the shipping costs with regard to the items that you wish to return, and shipping costs will not be refunded.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we hold the right to reject a refund. We recommend shipping your return with a service that provides tracking and/or insurance as we are not responsible for any packages lost in transit. Naturally, we cannot take returns on overly used products, as determined by Nutratrek, or products not bought online at www.nutratrek.com.
7. Issuing refunds
If all of the above requirements for a refund are satisfied a refund will be authorised. Refunds will be credited to the original credit card used for payment. Purchases of gift certificates, vouchers, coupons and sale items cannot be returned for a refund.
Your return will be processed promptly upon arrival. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling are not refundable as we do not refund shipping unless the return is a result of our error.
8. Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to support@nutratrek.com
This document was last updated on November 22, 2020
